At We Luv Removals, we are committed to protect your privacy and safeguard your personal information that you provide to us. The statement provides an understanding of how we comply with our legal requirement/obligation towards it.
This privacy statement also explains how we collect, use, manage and store your personal information. For the purposes of relevant data protection legislation, we are a regarded as a controller of your personal data. As a controller we process the personal data we hold about you in accordance with this privacy notice.
INFORMATION WE COLLECT
The purpose of collecting personal data is to provide you with our products and services to you, for example arranging your removal or storage.
Personal data we collect may include, name, postal address, contact numbers, email addresses, bank details, bank card details.
If you are enquiring about a removal or storage service for others you confirm that you have an authority to act on their behalf and to provide their information and you have shared this privacy notice with them.
WHY WE COLLECT INFORMATION:
We collect your personal information for some of the below purposes, including:
- To execute contracts
- Where there is a legal requirement for us to obtain and share information
- Where there is a legitimate interest for us to provide you with our services.
We can address you correctly and issue the contract with correct details
We can advise our removal crew of the locations both pick-up and delivery.
We can post all the relevant documents pertaining to your contact, if required.
We can communicate with you and provide acknowledgement, booking confirmation and invoices
HOW LONG DO WE HOLD YOUR INFORMATION?
We will hold on to your information as long as it is required by us or until such time where it is legally allowed for us to hold the information.
SHARING YOUR INFORMATION
Your information is of absolute paramount to us. We will not be sharing your information with anyone for any reason, other than the below:
With our insurance providers for the purposes of obtaining insurance coverage.
With our sub-contractors, who will be carrying out the service on our behalf
With any legal and authorised bodies where we are obliged to disclose the information
Since its your data you the right to request access, update, correct any incorrect information any time you want. You can request to withdraw your consent any time by contacting us
RELYING ON OUR LEGITIMATE INTEREST
In the event of you asking us to stop processing your data, we will continue to process if we believe there is a legitimate overriding reason for us to do so.
At We Luv Removals, we will always endeavour to assist with any issues that you may have. In the event of you not being satisfied with our responses you can make a complaint with the Information Commissioner’s Office at www.ico.org.uk
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